Customer Service Executive

Employment Summary: 

To convey a quality business appropriation channel between the client and FSL, by circulating items and administrations that support the achievement of our client.

To concentrate on the client and answer enquires productively and inside the expressed rules.

Proactively managing client grievances and inquiries, guaranteeing help through to goals.

To utilize E-Freight Suite to monitor all client exchanges and cooperations.

Upselling and dealing with new records just as existing records.

Look after, develop, and assemble long haul associations with clients in the present record portfolio by means of calls, messages, and employment quality development.

To go about as the connection between the client and different offices to guarantee effective degrees of administration.

Cross check and raise solicitations according to organization goals and inside the concurred conveyance cutoff times.

Distinguishing and raising reliable or repeating issues with the framework's usefulness.

Data Distribution 

Effectively speak with potential clients and give them the data mentioned.

As an agent of FSL, keep up client correspondence consistently.

Guarantee that the client database is exceptional.

Request Taking and Short-Term Selling

Acknowledge orders for characterized items in the event that they are in accordance with the concurred methodology and rules.

Execute an organization identified with the request dependent on concurred strategies and rules.

Stay in contact with existing clients all the time and produce new business.
Relationship Management

Keep up solid associations with the client or determined client gathering, so as to defend ideal commitment to the business results.

Sustain a solid expert connection with interior and outside clients, just as partners.

Key Accounts Management:

Dealing with key records and guarantee all necessities are satisfied.

Furnish day by day updates to the client with respect to their pending shipments.

Job Type: Full-time

  • Customer Service (Freight Forwarding): 2 years (Required)
  • English & Hindi (Preferred)
Work Remotely:
  • No

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